Cluster Analysis (in Marketing) - Basic Procedure

Basic Procedure

  1. Formulate the problem - select the variables to which you wish to apply the clustering technique
  2. Select a distance measure - various ways of computing distance:
    • Squared Euclidean distance - the sum of the squared differences in value for each variable
    • Manhattan distance - the sum of the absolute differences in value for any variable
    • Chebyshev distance - the maximum absolute difference in values for any variable
    • Mahalanobis (or correlation) distance - this measure uses the correlation coefficients between the observations and uses that as a measure to cluster them. This is an important measure since it is unit invariant (can figuratively compare apples to oranges)
  3. Select a clustering procedure (see below)
  4. Decide on the number of clusters
  5. Map and interpret clusters - draw conclusions - illustrative techniques like perceptual maps, icicle plots, and dendrograms are useful
  6. Assess reliability and validity - various methods:
    • repeat analysis but use different distance measure
    • repeat analysis but use different clustering technique
    • split the data randomly into two halves and analyze each part separately
    • repeat analysis several times, deleting one variable each time
    • repeat analysis several times, using a different order each time

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