Citizens Advice Bureau - Work

Work

A lot of the Citizens Advice service's work involves providing advice on issues such as debt management and welfare benefits, housing, immigration and asylum, employment, consumer complaints and landlord/tenant disputes. Advice is available in the bureaux, but also in community venues, in people's homes, by phone, by email and at www.adviceguide.org.uk.

The Citizens Advice service, both locally and nationally, also uses clients' problems as evidence to influence policy makers to review laws or administrative practices which cause undue difficulties to clients, in a process referred to as "Social Policy".

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