Principles
The Citizens Advice service in England and Wales, Northern Ireland, and Scotland is guided by four principles. All Citizens Advice Bureaux and workers for the bureaux must adhere to these principles, and bureaux must demonstrate that they adhere to these principles in order to retain membership of the national umbrella bodies.
- A free service
- Confidentiality
- Impartiality
- Independence
The service is also committed to:
- Accessibility
- Effectiveness
- Community accountability
- The client’s right to decide
- A voluntary service
- Empowerment
- Information retrieval
- A generalist service
Read more about this topic: Citizens Advice Bureau
Famous quotes containing the word principles:
“It seems to me that man is made to act rather than to know: the principles of things escape our most persevering researches.”
—Frederick The Great (1712–1786)
“Custom is our nature.... What are our natural principles but principles of custom?”
—Blaise Pascal (1623–1662)
“In her present ignorance, woman’s religion, instead of making her noble and free, by the wrong application of great principles of right and justice, has made her bondage but more certain and lasting, her degradation more hopeless and complete.”
—Elizabeth Cady Stanton (1815–1902)