Administration and Configuration
The configuration of the CUCM can be done through a web interface. Therefore the CUCM supports the following browsers: Microsoft Internet Explorer (supported on version 5.x, 6.x, 7.x, but not 8.0 or higher) and Mozilla Firefox. The Bulk Administration Tool (BAT) is available for large imports, exports and changes. In addition to an administrative web access each user may also make changes to the telephony features. As an alternative to using the CUCM web interface, administrators can use Cisco's Unified Communications Management Suite (UCMS) to both provision and provide monitoring/service assurance management. This Cisco management suite consists of Cisco Unified Provisioning Manager, Cisco Unified Operations Manager, Cisco Unified Service Monitor and Cisco Service Statistics Manager.
Access to the Linux operating system (root, or superuser) and the database is no longer available in CUCM version 5.x and higher for end users. The more recent releases only offer a command line interface (CLI) with a limited command set for troubleshooting, including queries regarding system information or database information. The root access is reserved for the technical support from Cisco (TAC). There exists unofficial methods to gain root access, such as by overwriting the password hash, although this can void the warranty.
Read more about this topic: Cisco Unified Communications Manager