Customer Complaints
Checker Book Publishing Group currently has an F rating from the Better Business Bureau. Cited reasons for this rating include a "failure to respond to 4 complaints filed against business" and "3 serious complaints filed against business". The BBB defines a serious complaint as one that indicates "a significant ethical failure by the business" or "a material failure with regard to the business’ products/services that resulted in significant consumer injury".
According to Checker, many of these complaints are due to the split from Diamond Comic Distribution Inc., in which Diamond had shown a rapidly deteriorating capability to process inbound projects and publications which resulted in nothing less than a complete inability to sell Checker product.
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Famous quotes containing the words customer and/or complaints:
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“A strange age of the world this, when empires, kingdoms, and republics come a-begging to a private man’s door, and utter their complaints at his elbow! I cannot take up a newspaper but I find that some wretched government or other, hard pushed and on its last legs, is interceding with me, the reader, to vote for it.”
—Henry David Thoreau (1817–1862)