Customer Complaints
Checker Book Publishing Group currently has an F rating from the Better Business Bureau. Cited reasons for this rating include a "failure to respond to 4 complaints filed against business" and "3 serious complaints filed against business". The BBB defines a serious complaint as one that indicates "a significant ethical failure by the business" or "a material failure with regard to the business’ products/services that resulted in significant consumer injury".
According to Checker, many of these complaints are due to the split from Diamond Comic Distribution Inc., in which Diamond had shown a rapidly deteriorating capability to process inbound projects and publications which resulted in nothing less than a complete inability to sell Checker product.
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Famous quotes containing the words customer and/or complaints:
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“When complaints are freely heard, deeply considered and speedily reformed, then is the utmost bound of civil liberty attained that wise men look for.”
—John Milton (1608–1674)