Criticism
Better Business Bureau reports:
"BBB has determined that Charter Communications Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints."
Charter Communications currently has an A+ rating with the Better Business Bureau of Eastern Missouri & Southern Illinois, which consists of Charter's home territory of Greater St. Louis and the Illinois Metro East regions. Though Charter Communications has not always had the best reporting in the past.
In 2007, PCWorld ranked Charter's cable Internet service as worst among 14 major Internet service providers. In addition, Charter High-Speed is rated 19th out of 22 cable ISPs on dslreports.com, and Consumer Reports indicated in their February 2008 issue that Charter's television/Internet/telephone bundle collectively is the worst of all major national carriers. Charter Communications has shown an improvement in its services over the years. Charter was ranked one of the top perfomers in PC Magazine's "Fastest ISPs in the Nation".
It was reported by Tony Bradle on about.com that Charter Communications redirected error pages and Windows Live Search results to a Charter search page without notifying customers. Users may opt out of redirection by clicking a link from the Charter search page; however, the opt-out link installs a cookie on the customer's computer, so deleting cookies will require the user to opt out again.
It has been reported that on Monday, January 21, 2008, during a routine sweep of inactive accounts, Charter accidentally deleted the email accounts of approximately 14,000 customers; even worse, the removed data are now irretrievable. An initial report stated that the company would not compensate users in any way, but the company since decided to give a $50 account credit to each user affected. In May 2008, Charter announced that it planned to monitor websites visited by its high-speed Internet customers via a partnership with targeted advertising firm NebuAd. After customers voiced their concerns, Charter changed its mind in June.
Charter has also been a subject of intense criticism for its poor customer satisfaction ratings. J.D. Power and Associates currently ranks Charter as one of the worst providers for customer satisfaction, and is also ranked among the "Most Hated Companies in America." Studies have proven poor results on customer satisfaction ratings are not only associated with Charter, but with almost every other cable provider in the country as well.
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Famous quotes containing the word criticism:
“I hold with the old-fashioned criticism that Browning is not really a poet, that he has all the gifts but the one needful and the pearls without the string; rather one should say raw nuggets and rough diamonds.”
—Gerard Manley Hopkins (1844–1889)
“Parents sometimes feel that if they don’t criticize their child, their child will never learn. Criticism doesn’t make people want to change; it makes them defensive.”
—Laurence Steinberg (20th century)
“It is from the womb of art that criticism was born.”
—Charles Baudelaire (1821–1867)