Awards and Recognition
PCWorld in 2011 awarded charter with numerous fastest ISP awards. Charter has recently upgraded their internet speed tiers giving most customers a free upgrade in speed twice during the 2011 business year.
In 2009 Charter won a CableFax TopOps award for its Day of Service, aka DOS, team that answers calls from customers on the day that a technician is scheduled to arrive at their home. DOS team members are highly trained agents that answer questions about services and ensure that the customer has the best possible experience with their service technician.
In December 2007, Charter was recognized by CableWorld Magazine as "2007 Multi-System Operator of the Year." According to the magazine, the company was selected for this award based on "rapidly expanding its telephone footprint to take advantage of the triple-play offering; developing a consistent, data-driven marketing plan; and addressing its nearest-term debt maturities." During the spring of 2008, Charter was honored with third place among companies with over 2,000 employees in the annual "Best Places to Work in St. Louis" competition, sponsored by the St. Louis Business Journal., based on the response of Charter employees in the area to an online survey created and managed by the Journal.
Read more about this topic: Charter Communications
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