Reliability
Due to the length of many of the routes (Liverpool to Norwich = 5 hours), services were prone to delays later on in the day, when delays had built up. This was not helped by the fact that Central Citylink operated on certain East-West cross country lines, which are slow and poorly maintained when compared to the higher speed North-South lines from London. They also competed with other rail companies on some routes, restricting flexibility of the timetable. They played second fiddle to the InterCity operators – if a Virgin train (for example) was to be running late, it would get priority over a Citylink Train. This normally meant sitting idle on a stretch of track, waiting for that Virgin Train to go past. Many Citylink trains started off on time, but ended up delayed, purely as a result of giving way to an InterCity train.
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