Outsourced Bureau Contact Centres
Outsourced bureau contact centres are a model of contact centre that provide services on a "pay per use" model. The overheads of the contact centre are shared by many clients thereby supporting a very cost effective model especially for low volumes of calls.
Bureau contact centres provide an opportunity for:
- Pilot schemes - perform test of concept for new models for communications, sales or customer services before investing in staff and infrastructure.
- Flexible solutions for SMEs - small or medium-size enterprises can benefit from a flexible service that can evolve with the business.
- Best of breed systems/technology - clients can benefit from considerable investment into communications technology, receiving benefits without having to invest in large capital expenditure projects.
Read more about this topic: Call Centre
Famous quotes containing the words bureau, contact and/or centres:
“If this bureau had a prayer for use around horse parks, it would go something like this: Lead us not among bleeding-hearts to whom horses are cute or sweet or adorable, and deliver us from horse-lovers. Amen.... With that established, let’s talk about the death of Seabiscuit the other night. It isn’t mawkish to say, there was a racehorse, a horse that gave race fans as much pleasure as any that ever lived and one that will be remembered as long and as warmly.”
—Walter Wellesley (Red)
“ET phone home.”
—Melissa Mathison, U.S. screenwriter, and Steven Spielberg. ET, ET The Extra-Terrestrial, realizing he can contact his home planet (1982)
“We all have—to put it as nicely as I can—our lower centres and our higher centres. Our lower centres act: they act with terrible power that sometimes destroys us; but they don’t talk.... Since the war the lower centres have become vocal. And the effect is that of an earthquake. For they speak truths that have never been spoken before—truths that the makers of our domestic institutions have tried to ignore.”
—George Bernard Shaw (1856–1950)