Outsourced Bureau Contact Centres
Outsourced bureau contact centres are a model of contact centre that provide services on a "pay per use" model. The overheads of the contact centre are shared by many clients thereby supporting a very cost effective model especially for low volumes of calls.
Bureau contact centres provide an opportunity for:
- Pilot schemes - perform test of concept for new models for communications, sales or customer services before investing in staff and infrastructure.
- Flexible solutions for SMEs - small or medium-size enterprises can benefit from a flexible service that can evolve with the business.
- Best of breed systems/technology - clients can benefit from considerable investment into communications technology, receiving benefits without having to invest in large capital expenditure projects.
Read more about this topic: Call Centre
Famous quotes containing the words bureau, contact and/or centres:
“We passed the Children’s Bureau bill calculated to prevent children from being employed too early in factories.”
—William Howard Taft (1857–1930)
“I stand in awe of my body, this matter to which I am bound has become so strange to me. I fear not spirits, ghosts, of which I am one,—that my body might,—but I fear bodies, I tremble to meet them. What is this Titan that has possession of me? Talk of mysteries! Think of our life in nature,—daily to be shown matter, to come in contact with it,—rocks, trees, wind on our cheeks! the solid earth! the actual world! the common sense! Contact! Contact! Who are we? where are we?”
—Henry David Thoreau (1817–1862)
“I perceive that in these woods the earliest settlements are, for various reasons, clustering about the lakes, but partly, I think, for the sake of the neighborhood as the oldest clearings. They are forest schools already established,—great centres of light.”
—Henry David Thoreau (1817–1862)