Outsourced Bureau Contact Centres
Outsourced bureau contact centres are a model of contact centre that provide services on a "pay per use" model. The overheads of the contact centre are shared by many clients thereby supporting a very cost effective model especially for low volumes of calls.
Bureau contact centres provide an opportunity for:
- Pilot schemes - perform test of concept for new models for communications, sales or customer services before investing in staff and infrastructure.
- Flexible solutions for SMEs - small or medium-size enterprises can benefit from a flexible service that can evolve with the business.
- Best of breed systems/technology - clients can benefit from considerable investment into communications technology, receiving benefits without having to invest in large capital expenditure projects.
Read more about this topic: Call Centre
Famous quotes containing the words bureau, contact and/or centres:
“We passed the Children’s Bureau bill calculated to prevent children from being employed too early in factories.”
—William Howard Taft (1857–1930)
“My profession brought me in contact with various minds. Earnest, serious discussion on the condition of woman enlivened my business room; failures of banks, no dividends from railroads, defalcations of all kinds, public and private, widows and orphans and unmarried women beggared by the dishonesty, or the mismanagement of men, were fruitful sources of conversation; confidence in man as a protector was evidently losing ground, and women were beginning to see that they must protect themselves.”
—Harriot K. Hunt (1805–1875)
“We all have—to put it as nicely as I can—our lower centres and our higher centres. Our lower centres act: they act with terrible power that sometimes destroys us; but they don’t talk.... Since the war the lower centres have become vocal. And the effect is that of an earthquake. For they speak truths that have never been spoken before—truths that the makers of our domestic institutions have tried to ignore.”
—George Bernard Shaw (1856–1950)