Trends
- Combined call accounting software and telecommunications management services
Call accounting systems are increasingly augmented with, or embedded within, telecommunications management services. Call accounting data often requires expert analysis from which to leverage its value. Call accounting combined with professional services better leverages the value of call accounting systems to optimize their telecommunications infrastructure and services. Such telemanager professional services can transcend any one specific call accounting technology and can actually unify reporting and management across many technologies.
- Combined accounting of voice and broadband internet services
With the convergence of voice and data the leading call accounting systems are also providing billing, provisioning, and accounting for broadband internet services. Solutions for such systems may be called "communications accounting systems". Like call accounting systems they may be distributed or centralized systems.
Read more about this topic: Call Accounting
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