Service Level Agreements (SLA)
The interface between management and information technology is the Service level agreement (SLA). This provides a written contract stipulating the expectations of management with regard to the availability of a necessary business function, and the deliverables that information technology provides in support of that business function.
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Famous quotes containing the words service, level and/or agreements:
“The Service without Hope
Is tenderest, I think—
...
There is no Diligence like that
That knows not an Until—”
—Emily Dickinson (1831–1886)
“Nihilism as a symptom that the losers have no more consolation: that they destroy in order to be destroyed, that without morality they no longer have any reason to “resign themselves”Mthat they put themselves on the level of the opposite principle and for their part also want power in that they compel the mighty to be their hangmen. This is the European form of Buddhism, renunciation, once all existence has lost its “meaning.””
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“The difference between de jure and de facto segregation is the difference open, forthright bigotry and the shamefaced kind that works through unwritten agreements between real estate dealers, school officials, and local politicians.”
—Shirley Chisholm (b. 1924)