Main Operations
- Revenue allocation and settlement through ORCATS systems
- National Rail Enquiries
- Railcard marketing
- Staff travel arrangements
- International products
- The Relationship with Transport for London
- Travel agent licensing
In December 2009 ATOC outsourced call centre operations for National Rail Enquiries to India with the loss of 200 jobs in the UK. The House of Commons Transport Select Committee had considered the move in 2004.
Read more about this topic: Association Of Train Operating Companies
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