Arvato Services is a fully integrated subsidiary of Bertelsmann AG. Approximately 63,000 employees are working for arvato services in more than 40 countries. Its services include customer support on the phone, the development and execution of customer loyalty programs, processing financial transactions and logistics. It is also offered to add complementary services to the actual logistics, as for example consulting, procurement/purchasing, order management, production, repair services and warehousing.
As a customer service provider and global player in B2B the company has, depending on the special line of business in question, to compete with other internationally operating enterprises such as Stream Global Services and Xceedcc.
Since 2012, they are responsible for sales and distribution of Microsoft Windows 8. In January 2013, on the Windows 8 upgrade process, they let hundreds of people with several charges on their bank accounts cause an error on payment process on Windows 8 upgrade tool. After the payment was done, it appears a message of error on payment, but charge was made. Some people also claim that with Paypal payment mode it also happens.
Famous quotes containing the word services:
“We now in the United States have more security guards for the rich than we have police services for the poor districts. If you’re looking for personal security, far better to move to the suburbs than to pay taxes in New York.”
—John Kenneth Galbraith (b. 1908)