Types of Software
Customer appointment management scheduling software falls under two categories: desktop applications and web-based systems (also known as software as a service).
Desktop applications are programs that are usually licensed and installed on end-user maintained computer hardware. Such programs are generally very robust in terms of features and reporting, and can oftentimes by customized, but one downside is that desktop applications often do not have an online portal for staff or customer access. As well, installed applications may require ongoing maintenance, support, and upgrading by the end-user.
Web-based systems are usually provided by a third-party service provider that offers appointment scheduling tools and features as a hosted software solution, usually provided via a web browser. One common benefit is that customers are provided the option of booking their own appointments. This facilitates appointment scheduling over the web as customers can access their usual professionals' schedules 24/7/365 and make appointments online through the Internet.
Read more about this topic: Appointment Scheduling Software
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