International Adoption of The ACSI Model
Research groups, quality associations and universities in several countries have adopted the ACSI model to create customer satisfaction indices for their own national economies. Recent additions to the list of countries that have adopted the ACSI model include Great Britain, Indonesia, Barbados, Turkey, Singapore, Mexico and Colombia. Groups in several additional countries are in various stages of project implementation as well. The development of an international system of customer satisfaction measurement founded on a common methodology permits comprehensive cross-national satisfaction benchmarking, something that will grow more significant as economic globalization advances.
Read more about this topic: American Customer Satisfaction Index
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