History
The ACSI was started in 1994 by researchers at the National Quality Research Center, a research unit within the University of Michigan, in cooperation with partners at the American Society for Quality in Milwaukee, Wisconsin, and CFI Group in Ann Arbor. The ACSI was based on a model originally implemented in 1989 for the Swedish economy called the Swedish Customer Satisfaction Barometer (SCSB). Both the Swedish version and the ACSI were developed by Claes Fornell, now Donald C. Cook Professor of Business Administration at the University of Michigan, and chairman of CFI Group. In 2009, the ACSI left the University of Michigan to form a private company, although Fornell remains a professor at the university and the principal researcher behind the ACSI.
Read more about this topic: American Customer Satisfaction Index
Famous quotes containing the word history:
“American time has stretched around the world. It has become the dominant tempo of modern history, especially of the history of Europe.”
—Harold Rosenberg (1906–1978)
“I cannot be much pleased without an appearance of truth; at least of possibility—I wish the history to be natural though the sentiments are refined; and the characters to be probable, though their behaviour is excelling.”
—Frances Burney (1752–1840)
“We know only a single science, the science of history. One can look at history from two sides and divide it into the history of nature and the history of men. However, the two sides are not to be divided off; as long as men exist the history of nature and the history of men are mutually conditioned.”
—Karl Marx (1818–1883)