Employee Relations
AirTran adopted an approach to employee recruitment similar to Southwest Airlines with an emphasis on functional skills and relational competence. The airline had clear job specialisation with the expectation of flexibility between jobs as required by day-to-day operational circumstances. AirTran’s training approach involved drawing the link between individual job performance, the airline’s overall financial performance and the importance of achieving high levels of customer service and efficiency.
Read more about this topic: AirTran Airways
Famous quotes containing the word relations:
“When one walks, one is brought into touch first of all with the essential relations between one’s physical powers and the character of the country; one is compelled to see it as its natives do. Then every man one meets is an individual. One is no longer regarded by the whole population as an unapproachable and uninteresting animal to be cheated and robbed.”
—Aleister Crowley (1875–1947)