Airline Complaints in Europe
In Europe, air passengers have more rights than in the US and must be compensated by law for overbookings, cancellations or flight delays. After this law (Regulation 261/2004) was introduced in the EU in early 2005, complaints soared, as expected, since more compensation could be expected by passengers who officially complained. In fact, complaints related to cancellations increased 600% and complaints related to delays increased 500%, not surprisingly since those are categories where increased compensation took effect since the new law.
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