Criticism
In 2003 the company was criticised in the national media, after it was alleged that some call centre operatives cut calls short in order to reduce the average call time and to increase their bonuses. The company was warned that, had it encouraged the abuse, it could face a fine or lose its licence to operate. Oftel was satisfied, however, that the company had moved quickly to stamp out any abuses.
In 2008, the company was again criticised, for sending allegedly racist jokes on request via its text service. The jokes in question were requested by a man of Asian origin, who then complained to the local press.
Read more about this topic: 118 118 (UK)
Famous quotes containing the word criticism:
“It is the will of God that we must have critics, and missionaries, and Congressmen, and humorists, and we must bear the burden. Meantime, I seem to have been drifting into criticism myself. But that is nothing. At the worst, criticism is nothing more than a crime, and I am not unused to that.”
—Mark Twain [Samuel Langhorne Clemens] (1835–1910)
“I, with other Americans, have perhaps unduly resented the stream of criticism of American life ... more particularly have I resented the sneers at Main Street. For I have known that in the cottages that lay behind the street rested the strength of our national character.”
—Herbert Hoover (1874–1964)
“In criticism I will be bold, and as sternly, absolutely just with friend and foe. From this purpose nothing shall turn me.”
—Edgar Allan Poe (1809–1845)