Criticism
In 2003 the company was criticised in the national media, after it was alleged that some call centre operatives cut calls short in order to reduce the average call time and to increase their bonuses. The company was warned that, had it encouraged the abuse, it could face a fine or lose its licence to operate. Oftel was satisfied, however, that the company had moved quickly to stamp out any abuses.
In 2008, the company was again criticised, for sending allegedly racist jokes on request via its text service. The jokes in question were requested by a man of Asian origin, who then complained to the local press.
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Famous quotes containing the word criticism:
“Parents sometimes feel that if they don’t criticize their child, their child will never learn. Criticism doesn’t make people want to change; it makes them defensive.”
—Laurence Steinberg (20th century)
“I consider criticism merely a preliminary excitement, a statement of things a writer has to clear up in his own head sometime or other, probably antecedent to writing; of no value unless it come to fruit in the created work later.”
—Ezra Pound (1885–1972)
“It is from the womb of art that criticism was born.”
—Charles Baudelaire (1821–1867)