Expert Group On Emergency Access (EGEA)
Getting 112 to work across the EU is a complex task. It requires in particular coordination between civil protection administrations (the emergency authorities who handle the call) and electronic communications administrations (who have to make sure that a 112 call reaches the emergency operator). That is why the Commission decided to act at European level and set up the Expert Group on Emergency Access (EGEA) at the end of 2005.
The objective of the group is to deal with practical issues Member States are facing to provide an efficient and effective 112 service to citizens. This group seeks practical solutions to problems experienced by the emergency services at local, regional or national levels and deals with issues related to the application of new technologies for communication with emergency services.
Read more about this topic: 112 (emergency Telephone Number)
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