Work Engagement - Engagement and Performance

Engagement and Performance

Engagement is related to better performance. For instance, engaged contact workers from hotels and restaurants produce better service quality as perceived by their customers; the more engaged university students feel the higher their next year’s Grade Point Average; the higher the level of engagement of flight attendants, the better their in- and extra-role performance on the flight; and the more engaged restaurant workers, the higher the financial turnover of the shift. Another example comes from Bakker and Bal (in press), who found a positive relationship between weekly work engagement scores of teachers and supervisor-ratings of their performance. Salanova, Agut and Peiró (2005) found a positive relationship between organization resources, work engagement and performance among employees, working in Spanish restaurants and hotels.

There are several possible reasons why engaged employees show higher performance than non-engaged employees: 1) They often experience positive emotions; 2) They experience better health; 3) They create their own job and personal resources; 4) They transfer their engagement to others (cross-over).