Water Supply and Sanitation in Indonesia - Efficiency

Efficiency

Non-revenue water (NRW) in Indonesia’s best utilities stands at only 20%, while the worst quartile of utilities participating in Perpamsi’s benchmarking exercise have NRW of 43%. However, NRW data is generally unreliable as many PDAMs do not have meters installed to accurately measure NRW. In terms of labor productivity, the best performing utilities have a staff ratio of 4 per 1000 connections, while utilities in the worst quartile have more than 9 staff per 1000 connections. Labor productivity for water utilities is considered to be at acceptable levels if it is below 5 per 1000 connections. In Jakarta the level of non-revenue water was 51% in 2001, one of the highest levels in Indonesia. However, in terms of labor productivity the two utilities in Jakarta fare relatively well with only 5.3 employees per 1000 connections.

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