Quality of Service
The quality of water and sanitation services in England and Wales is regularly and comprehensively monitored by the economic regulator, OFWAT. OFWAT statistics show that service quality has improved since the early 1990s, i.e. shortly after services were privatized. For example, the number of unplanned interruptions, properties at risk of low pressure, the share of complaints that were not answered within five days and combined sewer overflows have all declined, while sewage treatment works compliance has increased and river water quality has improved. A comparison with service quality in other areas of the European Union is difficult, since in few other countries such comprehensive water and sanitation service quality data are being published as it is being done by OFWAT.
Drinking water quality is also universally high, although isolated incidents where quality falls have occurred. For example, in June 2008 about 250,000 people in Northamptonshire were being told to boil tap water for drinking after routine tests by Anglian Water found cryptosporidium
Read more about this topic: Water Supply And Sanitation In England And Wales
Famous quotes containing the words quality of, quality and/or service:
“The love of freedom has been the quality of Western man.”
—Robinson Jeffers (1887–1962)
“The quality of a man’s mind can generally be judged by the size of his wastepaper basket.”
—José Bergamín (1895–1983)
“His character as one of the fathers of the English language would alone make his works important, even those which have little poetical merit. He was as simple as Wordsworth in preferring his homely but vigorous Saxon tongue, when it was neglected by the court, and had not yet attained to the dignity of a literature, and rendered a similar service to his country to that which Dante rendered to Italy.”
—Henry David Thoreau (1817–1862)