Outsourcing Technical Support
With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs. There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSP's (Managed Service Providers).
For businesses needing to provide technical support, outsourcing allows them to maintain a high availability of service. Such need may result from peaks in call volumes during the day, periods of high activity due to introduction of new products or maintenance service packs, or the requirement to provide customers with a high level of service at a low cost to the business. For businesses needing technical support assets, outsourcing enables their core employees to focus more on their work in order to maintain productivity. It also enables them to utilize specialized personnel whose technical knowledge base and experience may exceed the scope of the business, thus providing a higher level of technical support to their employees.
Read more about this topic: Technical Support
Famous quotes containing the words technical and/or support:
“Woman is the future of man. That means that the world which was once formed in man’s image will now be transformed to the image of woman. The more technical and mechanical, cold and metallic it becomes, the more it will need the kind of warmth that only the woman can give it. If we want to save the world, we must adapt to the woman, let ourselves be led by the woman, let ourselves be penetrated by the Ewigweiblich, the eternally feminine!”
—Milan Kundera (b. 1929)
“Surely, ‘tis one step towards acting well, to think worthily of our nature; and as in common life, the way to make a man honest, is, to suppose him so ... so here, to set some value upon ourselves, enables us to support the character ... of generosity and virtue.”
—Laurence Sterne (1713–1768)