Characteristics of Service Operations that are relevant to software services industry:
- Intangibility: Service is produced instead of tangible product. Therefore service innovations can be easily copied by competitors.
- Perishability: Human resource intensive services cannot be produced in advance, therefore demand and supply is difficult to manage. This also affects business scalability.
- Heterogeneity: Service encounters are unique and customer needs vary, therefore software services are difficult to standardize and productize. Therefore service business is also difficult to scale.
... the RAF started with the first Mk Is K9789, which entered service with 19 Squadron at RAF Duxford on 4 August 1938 ... Those Spitfires V were the first to see service outside Britain ... were used at the frontline in 1943, most of them saw service with the Protivo-Vozdushnaya Oborona (English "Anti-air Defence Branch") ...
... Aerospatiale-BAC Concorde the world's first supersonic passenger service first flew in January 1976 from London Heathrow to Bahrain ... Services to the US were inaugurated to Washington Dulles airport on 24 May 1976 flights to New York JFK airport started on 22 September 1977 ... A service to Singapore was also operated in co-operation with Singapore Airlines, as a continuation of the flight to Bahrain ...
... In August 1943, Stewart was assigned to the 445th Bomb Group as operations officer of the 703d Bombardment Squadron, but after three weeks became its commander ... Wing on the first day of "Big Week" operations in February and flew two other missions that week ... On March 30, 1944, he was sent to RAF Old Buckenham to become group operations officer of the 453rd Bombardment Group, a new B-24 unit that had just lost both its commander and operations officer on missions ...
Famous quotes containing the words operations and/or service:
“It may seem strange that any road through such a wilderness should be passable, even in winter, when the snow is three or four feet deep, but at that season, wherever lumbering operations are actively carried on, teams are continually passing on the single track, and it becomes as smooth almost as a railway.”
—Henry David Thoreau (18171862)
“Night City was like a deranged experiment in Social Darwinism, designed by a bored researcher who kept one thumb permanently on the fast-forward button. Stop hustling and you sank without a trace, but move a little too swiftly and youd break the fragile surface tension of the black market; either way, you were gone ... though heart or lungs or kidneys might survive in the service of some stranger with New Yen for the clinic tanks.”
—William Gibson (b. 1948)