Service Operations
Characteristics of Service Operations that are relevant to software services industry:
- Intangibility: Service is produced instead of tangible product. Therefore service innovations can be easily copied by competitors.
- Perishability: Human resource intensive services cannot be produced in advance, therefore demand and supply is difficult to manage. This also affects business scalability.
- Heterogeneity: Service encounters are unique and customer needs vary, therefore software services are difficult to standardize and productize. Therefore service business is also difficult to scale.
Read more about this topic: Software Business, Types of Software Businesses, Software Service Business
Famous quotes containing the words service and/or operations:
“The general who advances without coveting fame and retreats without fearing disgrace, whose only thought is to protect his country and do good service for his sovereign, is the jewel of the kingdom.”
—Sun Tzu (6th–5th century B.C.)
“Plot, rules, nor even poetry, are not half so great beauties in tragedy or comedy as a just imitation of nature, of character, of the passions and their operations in diversified situations.”
—Horace Walpole (1717–1797)
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