Role Conflict Within A Workplace
Working with groups - especially in a work or committee setting - can sometimes result in role conflict if an individual feels that his or her roles are in opposition. These roles may be in conflict for many reasons. For example, the role taker may misunderstand the role sender's prescribed tasks or the miscommunication can occur the other way, as well. If a role taker is seemingly enthusiastic about taking on many tasks within various roles, this may be communicated to the role sender and he or she may be given conflicting role requirements. Role conflict can pair with role ambiguity - a situation in which the expectations of a role are ill-defined - to create role stress, which is detrimental to workplace performance. Role stress has also been linked to decreased job satisfaction and employee turnover
To avoid role conflict within a work place, managers should outline specifically the duties required by an employee to avoid any miscommunication or confusion. Feedback should also be provided to employees, as this explicitly illustrates if the role-taker is properly performing the role requirements and can assist the role-taker if there are any concerns. Steps should be taken to avoid the crossover of potentially conflicting roles and if two or more roles are required of an employee, these roles should be separated by time and place if possible.
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