Reference Interview Techniques
The purpose behind the reference interview structure is to ensure that the library user's information need is satisfied. The librarian can use a number of interview techniques to help identify the user's exact need. Poor reference interview skills may lead to misinterpretation of the real question, a lack of real help and an unsatisfied library user.
Librarians use many techniques to help identify a user’s information need. With body language, repetition and paraphrasing of what the user says, the interviewer can encourage the user to give more information about what they need. Asking open questions establishes context and helps to identify exactly what is required. A lack of follow-up, or checking that the user found what they required, is arguably one of the most common mistakes made in the reference interview.
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Famous quotes containing the words reference, interview and/or techniques:
“Meaning is what essence becomes when it is divorced from the object of reference and wedded to the word.”
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“The desire of most parents is first and foremost to do what is best for their children. Every interview with a mother or father confirms this, every letter written by a parent breathes this deep-seated wish, “I hope I am doing the right thing for my child.” This is real and honest, and at the very base of parenthood.”
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“The techniques of opening conversation are universal. I knew long ago and rediscovered that the best way to attract attention, help, and conversation is to be lost. A man who seeing his mother starving to death on a path kicks her in the stomach to clear the way, will cheerfully devote several hours of his time giving wrong directions to a total stranger who claims to be lost.”
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