Promise Index - Top 10 Promise Gap Changes 2006-2007

Top 10 Promise Gap Changes 2006-2007

Top 10 improvers 2006-2007
Brand Promise Gap improvement
Orange 2.03
ING Direct 1.94
British Airways 1.68
Standard Life 1.59
Ebookers 1.47
Opodo 1.46
Alfa Romeo 1.44
Abbey 1.41
Jaguar 1.36
B&Q 1.32.
Top 10 decliners 2006-2007
Brand Promise Gap decline
My Travel -1.59
Lexus -1.27
Intelligent Finance -1.1
Fiat -1.09
First Choice -0.9
KFC -0.77
Holiday Inn -0.72
Hyundai -0.7
Sky -0.64
McDonald’s -0.54.

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