Passenger Focus is a watchdog non-departmental public body set up by the Government to protect the interests of Britain's rail passengers. The current Chief Executive is Anthony Smith.
The organisation offers information and advice to passengers and will pursue complaints on behalf of passengers which train companies have failed to resolve.
The organisation works out of two offices in London and Manchester. The organisation's headquarters are in Warrington.
Read more about Passenger Focus: History
Famous quotes containing the words passenger and/or focus:
“Every American travelling in England gets his own individual sport out of the toy passenger and freight trains and the tiny locomotives, with their faint, indignant, tiny whistle. Especially in western England one wonders how the business of a nation can possibly be carried on by means so insufficient.”
—Willa Cather (1876–1947)
“No other group in America has so had their identity socialized out of existence as have black women.... When black people are talked about the focus tends to be on black men; and when women are talked about the focus tends to be on white women.”
—bell hooks (b. c. 1955)