Origin
Outsourcing gained prominence as a business strategy in the early/mid 1980's and was originally driven by the desire to reduce costs in labor-intensive business processes. The benefits of this labor arbitrage are still possible, but in the most recent five years companies are increasingly seeking innovation, flexibility and scalability in their business operations through outsourcing.
Outsourcing relationship management appeared as a specific management discipline in 1999 after an industry consortium, the Sourcing Interests Group, began developing guidelines for its member companies. Following this introduction, the theories of outsourcing relationship management have been developed by numerous global industry groups, universities, consulting/advisory firms and software companies. The term is in wide usage today and the practice of outsourcing relationship management is becoming increasingly important to companies that are using external service providers as part of their organizational strategy.
Read more about this topic: Outsourcing Relationship Management
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