Exploring Organizational Memory
Key decisions organizations make when exploring organizational memory include:
- What knowledge representation to use (stories, patterns, cases, rules, predicate logic, etc.)
- Who will be the users - what are their information and learning needs?
- How to ensure security and who will be granted access
- How to best integrate with existing sources, stores and systems
- What to do to ensure the current content is correct, applicable, timely and weeded
- How to motivate experts to contribute
- What to do about ephemeral insights, how to capture informal scripts (e.g. e-mail and instant-messenger posts).
Most commercial knowledge management efforts have included building some form of organizational memory to capture expertise, speed learning, help the organization remember, record decision rationale, document achievements, or learn from past failures.
Read more about this topic: Organizational Memory
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