Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service.
Music on hold is sometimes referred to as phone on hold, message on hold, on hold messaging, etc.
Read more about Music On Hold: Equipment and Formats, Styles of Music, Recent Trends
Famous quotes containing the words music and/or hold:
“If this be love, to clothe me with dark thoughts,
Haunting untrodden paths to wail apart;
My pleasures horror, music tragic notes,
Tears in mine eyes and sorrow at my heart.
If this be love, to live a living death,
Then do I love and draw this weary breath.”
—Samuel Daniel (1562–1619)
“I am a working woman. I take care of a home. I hold down a job. I am nuts.”
—Barbara Dale (b. 1940)