Further Criticism and Reform
Chief Executive Evans was criticised as actively seeking-out complaints about solicitors and as showing an excess of zeal in making work for her organisation in a bid to attract more funding.
Complaints handling was further criticised in Sir David Clementi's 2004 report into regulation of legal services.
When the Legal Services Act 2007 fully came into force, the Legal Services Complaints Commissioner was abolished and replaced with an Office for Legal Complaints which supervises the complaints handling of solicitors, barristers and other legal professionals.
Read more about this topic: Legal Complaints Service
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