Route and Call Quality
The LCR team also has to take route and call quality into account. The quality of route to a destination can vary considerably between suppliers and even from week to week from the same supplier.
Quality is usually measured by the Answer-Seizure Ratio (ASR = call attempts answered / call attempts), Post-Dial Delay (PDD) and the Average Call Duration (ACD). If the average call duration is very low, it is taken to mean that the call quality is so poor that people cannot have a conversation and hang up. This matters to calling card operators because people do not re-purchase card services that give a low ACD. In case of significant discrepancies in ACD values across available routes, the carrier shall prioritize the routes offering higher ACD. A low ASR is taken to mean that callers cannot get through to the other end and hence that the route is congested or is of low-quality. The low ASR is not as bad as low ACD, because it suggests at least a proper answer supervision (i.e. correct signaling), and therefore the handover mechanism can reroute calls via other available routes. An on-line monitoring system of a quality based routing is publicly available for a demo traffic. Post-dial delay is the time from dialing the last digit to the time a caller hears ringing.
Another, more sophisticated way of measuring the call quality is PESQ (Perceptual Evaluation of Speech Quality). Such measurements are rarely used in production switching systems, in particular due to the necessity of voice samples at both ends.
Additionally, the team may take into account the responsiveness of their supplier's technical team: if there is a fault or low quality, does the supplier fix it or just say that it is the best they can do?
Read more about this topic: Least-cost Routing
Famous quotes containing the words route, call and/or quality:
“But however the forms of family life have changed and the number expanded, the role of the family has remained constant and it continues to be the major institution through which children pass en route to adulthood.”
—Bernice Weissbourd (20th century)
““Dark times” is what they call it in Norway when the sun remains below the horizon all day long: the temperature falls slowly but surely at such times.—A nice metaphor for all those thinkers for whom the sun of mankind’s future has temporarily disappeared.”
—Friedrich Nietzsche (1844–1900)
“Our sense of duty must often wait for some work which shall take the place of dilettanteism [sic] and make us feel that the quality of our action is not a matter of indifference.”
—George Eliot [Mary Ann (or Marian)