Interactive Customer Evaluation - ICE Response

ICE Response

It is typical to acknowledge the user's ICE submission immediately after the submission. This is usually in the form of a web page, if the ICE used a web page. In addition, if the user's identity is known, an automated email response is customary.

In all responses, users are generally thanked for their time and for helping to make the service better. In addition, some services may wish to promise some level of follow-up.

Read more about this topic:  Interactive Customer Evaluation

Famous quotes containing the words ice and/or response:

    Adjoining a refreshment stand ... is a small frame ice house ... with a whitewashed advertisement on its brown front stating, simply, “Ice. Glory to Jesus.” The proprietor of the establishment is a religious man who has seized the opportunity to broadcast his business and his faith at the same time.
    —For the State of New Jersey, U.S. public relief program (1935-1943)

    I am accustomed to think very long of going anywhere,—am slow to move. I hope to hear a response of the oracle first.
    Henry David Thoreau (1817–1862)