ICE Response
It is typical to acknowledge the user's ICE submission immediately after the submission. This is usually in the form of a web page, if the ICE used a web page. In addition, if the user's identity is known, an automated email response is customary.
In all responses, users are generally thanked for their time and for helping to make the service better. In addition, some services may wish to promise some level of follow-up.
Read more about this topic: Interactive Customer Evaluation
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