Information Technology Infrastructure Library - Service Strategy

Service Strategy

As the centre and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy (SS) volume provides guidance on clarification and prioritisation of service-provider investments in services. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. In both cases, Service Strategy relies largely upon a market-driven approach. Key topics covered include service value definition, business-case development, service assets, market analysis, and service provider types. List of covered processes:

1. Strategy Management
2. Service Portfolio Management
3. Financial management for IT services
4. Demand Management
5. Business relationship management

For candidates in the ITIL Intermediate Capability stream, the Service Offerings and Agreements (SOA) Qualification course and exam are most closely aligned to the Service Strategy (SS) Qualification course and exam in the Lifecycle stream.