Controversy and Bugs
The 2007 version of Hoyle Casino was plagued by a bug in the cards game. A player would place a bet, and then the game would freeze for 30 seconds before continuing. This caused a lot of controversy. Unfortunately, Encore was not able to fix this bug ultimately leaving customers angry. Their only recourse was to visit the Encore USA website and submit a refund request for the software. This bug was fixed, however, in Hoyle Casino 2008.
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