Controversy
In 2005, Falcon Northwest's President, Kelt Reeves, had a heated exchange with HardOCP, an online magazine geared towards the PC hardware enthusiast and PC gaming communities. HardOCP received a system from Falcon that performed less than optimally, with noted instability, and reported these findings to their reader base.
In the exchange that followed, Mr. Reeves disputed HardOCP's findings. He cited that HardOCP had come forward and publicized incorrect claims with questionable objectivity with regards to which piece of hardware was the true cause of the instability. Reeves stated that both he and HardOCP had initially assumed that the problem lay with the motherboard but upon further analysis discovered that the video card was at fault. Falcon Northwest's quality assurance testing included 14 hours of looping the 3D graphics benchmark 3DMark 2005 in an 85°F (29°C) room. Upon receipt of the returned system, it could no longer complete that test without crashing. Falcon Northwest offered to repair the system and send it back to HardOCP for testing, but the magazine refused this solution, stating that it could interfere with the anonymous testing process.
Read more about this topic: Falcon Northwest
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