Respectful Language
There is an entire grammatical rule-set for speaking respectfully to superiors, customers, etc., and this plays a large part in good etiquette. Harmony is a key value in Japanese society and is the guiding philosophy for the Japanese in business settings and in society as a whole. Japanese children are taught to act harmoniously and cooperatively with others from the time they go to pre-school.
This need for harmonious relationships between people is reflected in much Japanese behavior. Many place great emphasis on politeness, personal responsibility and working together for the universal, rather than the individual, good. They present disagreeable facts in a gentle and indirect fashion. They see working in harmony as the crucial ingredient for working productively.
Read more about this topic: Etiquette In Japan
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