Home Protection Plus (HPP)
Through its Michcon department, DTE Energy offers customers five different applicance protection plans covering parts (with some exclusions) and labour on major household appliances such as furnaces, boilers, water heaters, central air conditioner systems, laundry and kitchen equipment in exchange for a monthly fee. These are advertised on a separate website. DTE Energy also uses outsourced call centres who solicit these plans by telephone directly to its customers, offering a negative option billing approach, whereby customers are offered the plans with a fifteen day review period before the plans come into effect, as well as an incentive to enroll on the phone. The plans are also advertised through separate mailings and inserts with bills. The HPP service is not regulated by the Michigan Public Service Commission.
Read more about this topic: DTE Energy
Famous quotes containing the words home and/or protection:
“Our home has been nothing but a play-room. I’ve been your doll-wife here, just as at home I was Papa’s doll-child. And the children have been my dolls in their turn. I liked it when you came and played with me, just as they liked it when I came and played with them. That’s what our marriage has been, Torvald.”
—Henrik Ibsen (1828–1906)
“We all cry out that the world is corrupt,—and I fear too justly,—but we never reflect, what we have to thank for it, and that it is our open countenance of vice, which gives the lye to our private censures of it, which is its chief protection and encouragement.”
—Laurence Sterne (1713–1768)