Disabled Persons Railcard - Issuing The Disabled Persons Railcard

Issuing The Disabled Persons Railcard

The Disabled Persons Railcard was first issued from an administration office at York station. Initially, issuing was a manual procedure as there were no computers. This continued until rail privatisation in the mid-1990s, when issuing work was taken over by a British Telecom office at Newcastle – a computerised database was introduced, although ticket issuing remained a manual process.

In 2008, issuing arrangements moved to Scottish contact centre operator, Journeycall, based in Brechin, Angus, and Laurencekirk, Aberdeenshire. This move also saw the introduction of automated ticket issuing systems and increased call centre opening hours (available between 07.00 and 22.00 every day except Christmas Day).

Each application form is checked to ensure correct qualification, with postal renewal reminders issued to Railcard holders.

Read more about this topic:  Disabled Persons Railcard

Famous quotes containing the words disabled and/or persons:

    That myth—that image of the madonna-mother—has disabled us from knowing that, just as men are more than fathers, women are more than mothers. It has kept us from hearing their voices when they try to tell us their aspirations . . . kept us from believing that they share with men the desire for achievement, mastery, competence—the desire to do something for themselves.
    Lillian Breslow Rubin (20th century)

    Great allowances ought to be made for the petulance of persons laboring under ill-health.
    Samuel Richardson (1689–1761)