Issuing The Disabled Persons Railcard
The Disabled Persons Railcard was first issued from an administration office at York station. Initially, issuing was a manual procedure as there were no computers. This continued until rail privatisation in the mid-1990s, when issuing work was taken over by a British Telecom office at Newcastle – a computerised database was introduced, although ticket issuing remained a manual process.
In 2008, issuing arrangements moved to Scottish contact centre operator, Journeycall, based in Brechin, Angus, and Laurencekirk, Aberdeenshire. This move also saw the introduction of automated ticket issuing systems and increased call centre opening hours (available between 07.00 and 22.00 every day except Christmas Day).
Each application form is checked to ensure correct qualification, with postal renewal reminders issued to Railcard holders.
Read more about this topic: Disabled Persons Railcard
Famous quotes containing the words disabled and/or persons:
“We are the trade union for pensioners and children, the trade union for the disabled and the sick ... the trade union for the nation as a whole.”
—Edward Heath (b. 1916)
“Trade and commerce, if they were not made of India-rubber, would never manage to bounce over the obstacles which legislators are continually putting in their way; and, if one were to judge these men wholly by the effects of their actions and not partly by their intentions, they would deserve to be classed and punished with those mischievous persons who put obstructions on the railroads.”
—Henry David Thoreau (1817–1862)