Issuing The Disabled Persons Railcard
The Disabled Persons Railcard was first issued from an administration office at York station. Initially, issuing was a manual procedure as there were no computers. This continued until rail privatisation in the mid-1990s, when issuing work was taken over by a British Telecom office at Newcastle – a computerised database was introduced, although ticket issuing remained a manual process.
In 2008, issuing arrangements moved to Scottish contact centre operator, Journeycall, based in Brechin, Angus, and Laurencekirk, Aberdeenshire. This move also saw the introduction of automated ticket issuing systems and increased call centre opening hours (available between 07.00 and 22.00 every day except Christmas Day).
Each application form is checked to ensure correct qualification, with postal renewal reminders issued to Railcard holders.
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