Plot
The morning before Christmas, a high-speed chase occurs near a Burbank, California shopping center, ultimately ending with the fugitive crashing his car through the Buy More front doors. Nathan "Needlenose Ned" Rhyerson (Jed Rees) exits the car and, desperate to buy presents for his children, takes Chuck Bartowski (Zachary Levi), Ellie Bartowski (Sarah Lancaster), Devon Woodcomb (Ryan McPartlin), and all the Buy More employees hostage. Ned communicates with the police via Chuck, and LAPD Lieutenant Frank Mauser (Michael Rooker) negotiates the release of Emmett Milbarge (Tony Hale) as a sign of good faith.
Meanwhile, Sarah Walker (Yvonne Strahovski) and John Casey (Adam Baldwin) watch news coverage of the situation and sneak into the store to rescue Chuck so that the media attention does not compromise his cover, only to be thwarted by Ned. Suddenly, Mauser exchanges himself for two hostages: Chuck's handlers Casey and Sarah.
When Mauser enters, Chuck flashes on his watch, identifying him is a Fulcrum agent. Mauser tells Chuck that he knows that Casey and Sarah are CIA and that they are protecting an unknown asset. He reveals that Ned is a Fulcrum agent who caused the disturbance so Mauser could infiltrate the Buy More. At this point, it is revealed that Ned is far more competent than the hostages where led to believe, having intentionally shot Casey in the foot and separated Chuck from his handlers. Mauser threatens to shoot the hostages if Chuck does not reveal where Bryce Larkin and the government database the Intersect are. Chuck reveals to Mauser that the Intersect has been uploaded to his brain.
As Mauser escorts him from the Buy More, Chuck urges Devon to disarm Ned. As Chuck is taken in an ambulance to a Fulcrum facility, Devon, Jeff Barnes (Scott Krinsky), Lester Patel (Vik Sahay), Big Mike (Mark Christopher Lawrence), and Morgan Grimes (Joshua Gomez) make a plan. Lester unsuccessfully tries to tackle Ned, but Morgan manages to distract Ned long for Big Mike and Devon to tackle him and end the hostage situation.
Meanwhile, Sarah and Casey learn that Ned is unmarried and had earlier called Mauser rather than his wife, as the hostages were led to believe. They follow the ambulance containing Chuck and Mauser and shoot its tires, sending the vehicle into a Christmas tree lot and allowing Chuck to escape and Sarah finds him. She tells him to go back to Castle and continues hunting Mauser. The two of them engage in hand to hand combat that ends with Sarah holding him at gunpoint. Mauser surrenders, stating that he knows Chuck's the Intersect and that Fulcrum will rescue him and that Chuck will never be safe. Sarah then shoots him dead in cold blood which Chuck, who had decided to not go to Castle, witnesses from afar. She later lies to Chuck and tells him that Mauser has been arrested. At the Buy More, Ellie and Morgan's girlfriend Anna Wu (Julia Ling) praise Lester for his act of bravery. Morgan watches as Lester grabs Anna and kisses her, turning away before Anna pulls away from Lester in disgust. The episode closes with both Morgan and Chuck heartbroken, Morgan believing Anna to be unfaithful, and Chuck seeing Sarah as a cold blooded killer.
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