Sales Practice Controversy
Video Professor, Inc has been criticized for allegedly using deceptive and unethical sales practices regarding its television and internet advertisements offering a free trial of a CD-ROM for just the cost of shipping and handling - with terms stating that the customer will billed amounts including $190 to $399.99 (depending on the version of the offer) for other Video Professor products at the end of their trial period unless the customer has canceled their trial.
Numerous complaints allege that full terms of the offers (regarding the billing at the end of the trail period) are not clearly disclosed, while others allege that customers were billed in full without their consent immediately upon placing the order for the free trial. Complaints also allege that customers have been unable to receive a refund after they were unknowingly billed in full.
As a result of thousands of customer complaints to the Better Business Bureau, Video Professor, Inc had its BBB Accreditation revoked, and as of May 2012, currently held an F rating with the Better Business Bureau.
Read more about this topic: Video Professor
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