Verizon Fi OS - Telephone

Telephone

Verizon offers regular telephone service as well as voice over IP over FiOS. The common model optical network terminals have two or four phone jacks.

There have been reports in various markets that Verizon physically disconnected the copper lines (or the network interface device, necessary for copper-line phone service) at the time that FiOS was installed, and that Verizon customer service talked customers into upgrading from copper with false promises of no changes in service rates.

Power outages may affect service availability. Since fiber-optic service does not carry power from the exchange as copper service does, the customer's power is used instead. This means that if there is no electricity at the premises, telephone service will be interrupted. This may be an issue for sites that experience extended power outages that depend on analog phone lines for remote monitoring, alarm systems, and/or emergency calls. Verizon provides a rechargeable battery backup unit free with installation of the service, which powers the ONT for eight hours continuously, longer with normal usage, to provide telephone service in the event of a power outage.

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