Relationship With Consumer Focus
uSwitch played a role in the industry consultation which led to the establishment of a voluntary code of practice — the Energywatch Confidence Code (now known as the Consumer Focus Confidence Code) — in 2002.
Whilst uSwitch.com is accredited by Consumer Focus, the energy watchdog in the UK, the relationship between the two organisations has not always been harmonious. In September 2007, Consumer Focus found that information provided by uSwitch's energy price comparison website was 'biased and not impartial' and uSwitch were provided with notice that the Consumer Focus Confidence Code had been breached.
The September 2007 minutes of the Consumer Focus Management Board Meeting, and press reports, show that the company was asked by Consumer Focus to change how it displays comparison results and information so that consumers can enjoy unbiased results. The company complied with these requests and has remained accredited.
Read more about this topic: USwitch
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