Services and Programs
Ungana-Afrika's work centers around 3 main service areas, each targeted toward a focused group of beneficiaries. All efforts, either directly or indirectly, aim to "empower development organisations to better integrate ICTs as a strategic, mission focused, tool". These service areas are titled as follows:
- Centre of Excellence. This term refers to the central source of tools and resources that encourage excellency in technology support efforts. Ungana-Afrika provides program incubation, capacity building and resource development for technology service providers and networks that serve civil society. These beneficiaries may be nonprofit support providers, for-profit small to medium enterprises (SMEs) or related. Service outputs include the creation of public toolkits, resources, trainings and shared support models.
- Technology Consulting Partner. Ungana-Afrika delivers technology consultancy and research to the broad ICT4D community. These beneficiaries and partners may include Free and open-source software (FOSS) initiatives, nonprofit and for-profit groups exploring new technologies for developmental applications (such as mobile communications and wireless technologies) and other initiatives addressing barriers of the digital divide. Service outputs include concept research, testing, roll-out support and knowledge dissemination via presentations and trainings.
- Regional Support Hub. In addition to supporting the technology support community that serves civil society, Ungana-Afrika provides its own support services directly to non-profit and community service organizations in Southern Africa. These efforts often make use of mobile support models that are designed specifically for civil society beneficiaries, such as eRiding.
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