Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities.
Soft skills are personal attributes that enhance an individual's interactions, job performance and career prospects. Unlike hard skills, which are about a person's skill set and ability to perform a certain type of task or activity, soft skills relate to a person's ability to interact effectively with coworkers and customers and are broadly applicable both in and outside the workplace.
A person's soft skill EQ is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful, if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications.
It has been suggested that in a number of professions, soft skills may be more important over the long term than occupational skills. The legal profession is one example where the ability to deal with people effectively and politely, more than their mere occupational skills, can determine the professional success of a lawyer.
Soft Skills are behavioral competencies. Also known as Interpersonal Skills, or people skills, they include proficiencies such as communication skills, conflict resolution and negotiation, personal effectiveness, creative problem solving, strategic thinking, team building, influencing skills and selling skills, to name a few.
Read more about Soft Skills: See Also
Famous quotes containing the words soft and/or skills:
“Surely thy body is thy mind,
For in thy face is nought to find,
Only thy soft unchristened smile,
That shadows neither love nor guile,”
—Robert Bridges (1844–1930)
“Many women are reluctant to allow men to enter their domain. They don’t want men to acquire skills in what has traditionally been their area of competence and one of their main sources of self-esteem. So while they complain about the male’s unwillingness to share in domestic duties, they continually push the male out when he moves too confidently into what has previously been their exclusive world.”
—Bettina Arndt (20th century)