Social Behavior
“Service with a Smile”—This has always been at the core of American businesses since the beginning of the 1900s. Research continually proves that this is true; smiling really does increase attractiveness and likability between humans. In fact, smiling correlates with greater trust, greater financial earnings, and increased interpersonal cooperation. In a time of increased stress due to cutbacks, high debt, and increasing family issues, employees are often required to work with a distressed public. However, a smile tends to convey respect, patience, empathy, hospitality and compassion. For example, when an employee smiles at a stressed customer, and exhibits excellent listening skills, most of the time, there is a report of total satisfaction. Research also reports that people receive more help when they smile. Even the smile of a stranger produces more “Good Samaritan” effects on the receiver. When you smile, even memory retrieval of your name is enhanced as is shown in neuroscience research.
Read more about this topic: Smile
Famous quotes containing the words social and/or behavior:
“The earth is ready, the time is ripe, for the authoritative expression of the feminine as well as the masculine interpretation of that common social consensus which is slowly writing justice in the State and fraternity in the social order.”
—Anna Garlin Spencer (1851–1931)
“The inability to control our children’s behavior feels the same as not being able to control it in ourselves. And the fact is that primitive behavior in children does unleash primitive behavior in mothers. That’s what frightens mothers most. For young children, even when out of control, do not have the power to destroy their mothers, but mothers who are out of control feel that they may destroy their children.”
—Elaine Heffner (20th century)