Social Behavior
“Service with a Smile”—This has always been at the core of American businesses since the beginning of the 1900s. Research continually proves that this is true; smiling really does increase attractiveness and likability between humans. In fact, smiling correlates with greater trust, greater financial earnings, and increased interpersonal cooperation. In a time of increased stress due to cutbacks, high debt, and increasing family issues, employees are often required to work with a distressed public. However, a smile tends to convey respect, patience, empathy, hospitality and compassion. For example, when an employee smiles at a stressed customer, and exhibits excellent listening skills, most of the time, there is a report of total satisfaction. Research also reports that people receive more help when they smile. Even the smile of a stranger produces more “Good Samaritan” effects on the receiver. When you smile, even memory retrieval of your name is enhanced as is shown in neuroscience research.
Read more about this topic: Smile
Famous quotes containing the words social and/or behavior:
“Almsgiving tends to perpetuate poverty; aid does away with it once and for all. Almsgiving leaves a man just where he was before. Aid restores him to society as an individual worthy of all respect and not as a man with a grievance. Almsgiving is the generosity of the rich; social aid levels up social inequalities. Charity separates the rich from the poor; aid raises the needy and sets him on the same level with the rich.”
—Eva Perón (1919–1952)
“This whole business of Trade gives me to pause and think, as it constitutes false relations between men; inasmuch as I am prone to count myself relieved of any responsibility to behave well and nobly to that person who I pay with money, whereas if I had not that commodity, I should be put on my good behavior in all companies, and man would be a benefactor to man, as being himself his only certificate that he had a right to those aids and services which each asked of the other.”
—Ralph Waldo Emerson (1803–1882)