Service delivery frameworks fall into two categories.
- a general reference model for the delivery of services. Such a service delivery framework is developed to be broadly applicable to a particular industry. The TM Forum Service Delivery Framework, as an example, is developed for the telecommunications industry.
- a more refined reference model for service delivery. This kind of SDF, being more specific, applies to a particular market or service provider. The Immunisation Service Delivery Framework of the District Health Boards of New Zealand offers an example.
Some vendors of service delivery platforms use the term "service delivery framework" to describe their product offerings.
Read more about Service Delivery Framework: See Also
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