Service Culture
In January 2010, SATS launched the ONE! Service initiative to replace its service quality campaign xFactor. Through the ONE! Service, which supposedly stands for "Outstanding aNd Exceptional Service", it hopes to drive a positive service culture amongst its frontline staff at Singapore Changi Airport.
xFactor was launched in September 2005 as part of SATS' quality service initiatives.
Read more about this topic: SATS Ltd
Famous quotes containing the words service and/or culture:
“The master class seldom lose a chance to insult a woman who has the ability for something besides service to his lordship.”
—Caroline Nichols Churchill (1833–?)
“Unthinking people will often try to teach you how to do the things which you can do better than you can be taught to do them. If you are sure of all this, you can start to add to your value as a mother by learning the things that can be taught, for the best of our civilization and culture offers much that is of value, if you can take it without loss of what comes to you naturally.”
—D.W. Winnicott (20th century)